Some say ‘old school’. We say ‘still a favourite’. A deep dive tool for identifying exactly what is going on using mystery guests, diners, shoppers, callers. Video visits too.
TOUCH SCREEN SURVEYS
Smart, real-time feedback placed at key moments within a business allowing real customers to offer real-time ratings and opinions.
Another string to the blended bow. We know how to create an online survey that drives response through the right volume and right kind of questions.
Nothing beats the power of a focus group. They can help set the pace of what needs measuring in the first place or be in response to feedback that is crying out for change. Or both.
All clients enjoy bespoke reporting - dashboards, pdfs, online portals & galleries. We also bring in internal KPI's & Social Media feeds to allow a one stop shop. But we don’t just belch out numbers. We suggest solutions, actions & act as an extension of the client team.
Fresh from the horse’s mouth. Interviewing guests, shoppers etc. in-venue and driving real time feedback on opinions, ratings and improvement opportunities.