Adapt is Service Monitor's AI-powered adaptive survey platform. Smarter follow-up questions on every response, richer feedback, no survey admin required.
Real customers providing authentic experiential feedback on your customer journey. Includes brand compliance audits, competitor benchmarking, and video mystery shopping capabilities.
Online review monitoring: Google, TripAdvisor, Facebook, Booking.com and more in one dashboard, with AI sentiment analysis and competitor tracking.
From pubs and hotels to stadiums, workplace dining, and trade counters: wherever someone serves a customer, there is an experience worth measuring and improving.
We’re a market research agency with over 35 years of experience, specialising in customer experience for the hospitality, leisure, retail and contract catering sectors. Each service works as a standalone programme or as part of a combined approach, from mystery shopping and AI-powered surveys to review monitoring, giving you a complete picture of what your customers experience and what you should do about it.
There is more to working with Service Monitor than simply delivering programmes. We don’t just throw data at you, we turn numbers into real stories and recommendations for positive change. And we just love it when we hear about these things happening. It makes our work seem so much more worthwhile.
“I like it that I have a relationship with you and not just an online portal” said a client recently.
We see ourselves as an extension of your team. We much prefer to be out and about forging strong relationships whether that be face to face, visiting venues or presenting in meetings rather than just uploading numbers to a dashboard.
Catering
Hospitality
Visitor attractions
Hospitality
We’re proud to have long working relationships with some of the best-known brands and businesses in the UK.
